Tego Edereka

The Numbers Tell a Story

9+ years of making technical chaos navigable. Here's what that looks like in practice:

15-25

Active client accounts managed

~22

Website launches per year

5-10

Complex escalations handled weekly

$20-30K

Monthly dev-hour billing oversight

30%

Downtime reduction (previous role)

What I Actually Do

I'm the person who translates "we need a website" into a launched, working product—and keeps it running

🎯

Turn vague client ideas into clear scopes

🔧

Coordinate teams to deliver on time

🚀

Launch websites that actually work

🛡️

Handle escalations when things break

What makes me effective:

Client whisperer: I translate technical constraints into language that makes sense and client goals into specs developers can build from
Delivery orchestrator: Managing WordPress builds, Shopify stores, integrations, migrations—with design, dev, QA, and client all aligned
Process builder: Created the SOPs, checklists, and intake systems that turned chaos into predictable delivery
Crisis manager: When sites go down or launches go sideways, I'm the one troubleshooting, routing, and keeping clients in the loop

Technical Delivery Manager / PM & Operations

Feb 2021 – Present

Truth Companies — Dallas, TX

Running delivery at scale: managing 15-25 active client accounts plus a rotating pipeline of smaller projects, coordinating design, dev, and marketing teams across WordPress and Shopify work while maintaining quality and client trust.

End-to-end project ownership: From discovery calls and requirements gathering through QA, launch coordination, and post-launch support
Launch velocity: Averaging ~22 website launches or major releases annually with structured QA cycles, approval workflows, and go-live coordination
Escalation hub: Handle 5-10 complex escalations per week—diagnosing issues, routing to the right owner, maintaining clear client communication throughout
Financial steward: Review and validate $20K-$30K monthly in custom development billing to ensure accurate, defensible invoicing
Quality gatekeeper: Drive cross-browser/device testing, form validation, checkout flows, content review, and rollback-ready launch procedures
Systems architect: Built structured intake processes, delivery checklists, SOPs, and transparency dashboards that improved throughput and predictability
Team enabler: Onboard new team members on tools, standards, QA protocols, and communication practices

Representative Projects:

Website migrations with DNS/hosting cutovers
Membership portals with Salesforce-connected workflows
E-commerce builds and optimization (Shopify bundles, flows, post-launch support)
Security implementations (2FA enforcement, incident response, monitoring handoffs)

Systems Administration & Support

May 2016 – Feb 2021

Point Innovation — Dallas, TX

Kept the infrastructure running and users productive across Windows server environments.

Administered Windows servers supporting business operations across hardware/software environments
Implemented centralized backup practices that improved availability and recovery readiness
Diagnosed and resolved hardware/software issues while maintaining proactive maintenance schedules
Achieved ~30% reduction in downtime through systematic upkeep and performance tuning

🎯 Core Delivery Skills

Technical Delivery Client Communication Requirements Gathering Scope & Prioritization Cross-functional Coordination QA/Testing Launch Planning Support Escalation

📊 Operations & Process

Process Improvement SOPs & Documentation Delivery Metrics Billing Coordination Team Onboarding

🛠️ Tools & Platforms

ClickUp Slack Google Workspace WordPress Shopify Cloudflare Wordfence DNS/Hosting Panels Salesforce (coordination) AWS (migration support)

Applied Information Technology

May 2014 – Dec 2015

Towson University — Towson, MD

Focus: Information Systems Management

Bachelor of Computer Engineering